How do I know which product is right for me?
We suggest selecting a product based on your individual skin concerns and beauty goals. Not sure where to start? Our team is happy to guide you with personalised recommendations. You can also explore our in-depth product descriptions, which highlight solutions for issues like fine lines, skin firmness, or breakouts.
What’s the best way to reach your team?
You can contact us anytime by emailing nuviabeauty.help@gmail.com. To speed things up, please include your order number. If you don’t have an order confirmation, share your full name and shipping address so we can quickly locate your purchase.
As we handle a large number of requests daily, kindly allow 12–48 business hours for our reply. We truly value your patience and understanding.
Which payment methods do you support?
We currently accept payments via Stripe, as well as major credit cards including Visa, Mastercard, and American Express. For quick and secure checkout, we also support Apple Pay.
Why choose NUVIA BEAUTY over other brands?
Our products are designed with one clear mission: to make high-quality skincare simple, affordable, and accessible. By combining advanced beauty innovations with fair pricing, we deliver effective solutions for concerns such as anti-aging, acne, and skin revitalisation.
Instead of relying on expensive treatments or salon visits, NUVIA BEAUTY brings visible, professional-grade results straight to your home. Every product is held to the highest standards, ensuring you enjoy both effectiveness and exceptional value.
How long will it take before I notice results?
The timeline can vary based on both the product and your skin’s unique needs. For more accurate expectations, check the FAQ on each product page, where we outline typical results for that specific item.
Keep in mind — consistency matters most. Regular use is the key to seeing visible and lasting improvements.
How do I know your products really work?
Everyone’s skin responds differently, but most customers begin to see changes within a few weeks of steady use. For more targeted concerns, results may take a little longer — but with ongoing use, the benefits continue to build over time.
ORDERS AND SHIPPING
How can I be sure my order went through?
After placing your order, you’ll automatically receive a confirmation email within a few minutes. If it doesn’t appear, be sure to check your spam or junk folder.
Still not there? The email may have been entered incorrectly. In that case, simply contact us at nuviabeauty.help@gmail.com with your full name, shipping address, and order details so we can verify it for you.
What happens during order processing?
You can contact us anytime by emailing nuviabeauty.help@gmail.com. To speed things up, please include your order number. If you don’t have an order confirmation, share your full name and shipping address so we can quickly locate your purchase.
As we handle a large number of requests daily, kindly allow 12–48 business hours for our reply. We truly value your patience and understanding.
How can I track my order?
As soon as your order is shipped, you’ll receive an email with your tracking details. In some cases, tracking may take up to 24 hours to become active after dispatch — thanks for your patience.
To check the status of your delivery, just click the “Track Your Order” link in the email.
Please remember: processing usually takes 1–3 business days, but during busy periods it may take an extra 2–3 business days before shipping begins.
How long does shipping take?
Shipping time begins after your order has been processed and handed to the courier.
Estimated delivery times:
- United Kingdom: 7–15 business days
- United States: 7–15 business days
- Canada: 7–15 business days
- New Zealand: 7–15 business days
- Europe: 7–15 business days
- Other regions: 7–15 business days
Please note: delivery estimates do not include weekends, public holidays, or possible delays due to customs and seasonal demand.
How do I track the status of my order?
Once your order has been shipped, you’ll receive an email with tracking details. In some cases, it may take up to 24 hours for the tracking link to update. Simply click the “Track Your Order” link in the email to view the latest status.
Please note: order processing usually takes 1–3 business days (an additional 2–3 days may apply during peak periods).
How do I know your products really work?
Everyone’s skin responds differently, but most customers begin to see changes within a few weeks of steady use. For more targeted concerns, results may take a little longer — but with ongoing use, the benefits continue to build over time.
What happens if my order is undelivered?
If your package is returned to us, you can choose one of two options:
- Re-shipment: We can resend the parcel. However, if the failure was due to an incorrect address, refusal of delivery, or failure to arrange collection, a re-shipment fee will apply.
- Refund: If you prefer a refund instead of re-shipment, the original shipping cost will be deducted from your refund.
What if tracking shows "Returned to Sender"?
No need to worry. This usually happens when:
- The address was incomplete or had errors.
- The phone number was missing or in the wrong format (some couriers need a valid number).
- The courier placed your parcel on hold due to missing information.
If this happens, contact us right away — our support team will help resolve the issue and make sure your order is delivered.
Where can I find more detailed shipping information?
For more details about our shipping policy, including updates and additional conditions, please refer to the full Shipping Policy on our website.
We are here to ensure your shopping experience is seamless and your questions are answered. If you require further assistance, feel free to contact our support team.
RETURNS AND REFUNDS
What is your return and refund policy?
We have a complete Return & Refund Policy that explains eligibility, conditions, and how to start a return or request a refund. You can view the full details on our website. If anything is unclear, our support team is happy to help — just email nuviabeauty.help@gmail.com.
Still have questions?
Send us an email
nuviabeauty.help@gmail.com
Please avoid sending multiple messages, as it can delay our response. We aim to reply within 24–48 business hours and appreciate your patience.